Sales & Customer Service Manager

Syndeo has a direct hire opening for a Sales and Customer Service Manager for one of our clients.  We are looking for an experienced leader with a passion for driving sales growth and delivering exceptional customer experience. This is your opportunity to join a small but dynamic team of people driven to make an impact by providing the best customer service solutions in a production warehouse environment.

Position Details

Position: Sales & Customer Service Manager

Location: Wichita, KS

Employment Type: Full-Time, Direct Hire

Key Responsibilities

• Lead and motivate a team of sales and customer service professionals to achieve revenue goals.
• Develop and implement strategies to grow existing accounts and acquire new customers.
• Monitor sales pipelines, quotes, and order conversions to maximize revenue and profitability; assist with pricing strategies, margin management, and custom quotes
• Ensure outstanding customer satisfaction from initial inquiry through order delivery.
• Oversee order accuracy, timelines, and communication with clients.
• Collaborate with production and scheduling teams to ensure smooth workflows.
• Drive process improvements to increase efficiency and reduce errors.

Requirements

• 3–5+ years of experience in sales and/or customer service management.
• Proven ability to manage and develop a team of up to 7 people in a customer service and sales environment.
• Strong communication, organizational, and problem-solving skills.
• Experience in a fast-paced, deadline-driven production environment.
• Knowledge in customer service and custom order production. 
• Requires flexibility during peak seasons

Why You’ll Love This Role

• Opportunity to lead a talented team and shape sales strategy.
• Small collaborative, supportive team environment.
• Competitive compensation and benefits.